I reviewed the work order and the VIN matched the paperwork. He tried to blame the insurance company - said that they probably didnt use the VIN for the car. Installer arrives with THE WRONG WINDSHIELD! Apparently the replacement glass didnt match up with various sensors on the car - and he "never saw a car set up like mine before" (?!!). I insisted instead on their coming to my house to do the replacement - 3 WEEKS OUT! Installation day finally came, I took a day off of work as well. SafeLite called to schedule an appointment to visit their SHOP 2 WEEKS OUT - which is in an area that is not very safe. I called my insurance company who in turn called SafeLite. The WORST EXPERIENCE I have ever had with a company! DO NOT USE THEM! I have a 2016 Mazda CX-9 cross-over (many of them on the road these days), and had a rock hit the windshield. We recommend reading Safelite reviews in your area to get a better idea of the level of customer service and expertise you can expect. Taken together, Safelite reviews are quite mixed. I suggest that you go with a smaller windshield repair company that cares about how you are treated.” It has been over a month, and the argument continues. We have submitted two estimates for the repair. ![]() Pictures were taken and the door aligned up perfectly with the wear-down on the Charger, the store manager continues to refuse to take responsibility for what his technician did. He allowed the door of my 2013 Toyota Tundra to rub against the freshly painted Charger. “ I had a windshield repaired by this company, and during the process, the technician damaged our 2018 Dodge Charger. Some negative Safelite windshield replacement reviews concern technicians bringing the wrong brand of windshield for the car, and some Safelite glass repair reviews complain about damages. Most complaints revolve around long wait times on the phone and mobile technicians arriving late or canceling after the time window had already passed. They have also reached out to confirm that I was indeed satisfied.” Guy was in and out super-fast and did a flawless job. ![]() They updated my status via text message regularly and even sent a photo of the technician prior to his arrival. “ Booked online and was fixed in less than days. One Safelite glass review in Raleigh, NC praised the provider’s communication and level of service. Safelite reviews, however, are mixed depending on location. ![]() Safelite has a strong reputation in the industry, with an A+ rating from the BBB based on the transparency of company practices and customer complaints.
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